Contact

How to reach us

Most questions are answered in the register below, which gives the answer and the sheet it is drawn on.

For anything it does not cover, use the form under Write to us.

Fifteen entries

What gets asked

Each row is a question, the short answer, and the sheet where it is drawn in full. The sheet numbers are the section numbers printed at the top of every page on this site.

Q–01 Will my Hot Wheels fit? Yes. Everything is built around a 67 mm car, the standard 1:64 size. Display 01
Q–02 Is anything added after printing? No. It comes off the printer finished — high quality matte PLA. Display 04
Q–03 How long until it ships? 4 days from order, on anything in the catalogue. Catalogue 01
Q–04 How much shelf space does a house need? Each plan states its footprint in millimetres and in car lengths. Display 03
Q–05 How much room does the city plan need? The plan prints its full size, in millimetres and in inches. City 01
Q–06 Can I have one made to a size? Yes. Tell us what it is, roughly the space it has to fit, and when you need it. Custom 02
Q–07 Can I give you a date I need it by? Yes. The form asks when you need it. Custom 02
Q–08 Do I have to assemble it? No. It ships built. Display 04
Q–09 What does the configurator do? Lift it apart, open the doors, and colour each part. Configurator 01
Q–10 What is the Vault? Our exclusive brand. It does very limited runs. Vault 01
Q–11 What is in the small details range? Lamps, bollards, signage, trees, planters and cones, all at 1:64. Accessories 01
Q–12 Does a car come with it? No. Cars are shown for scale and are not included. Catalogue 01
Q–13 Can I send a photo of mine? Yes. It may be published on the Descalz World wall. Descalz World 04
Q–14 Will a sold-out run come back? No. A retired run is never reprinted. Vault 02
Q–15 Something arrived broken. Photograph it in the box, use the form below, and we will put it right. Below, 03
Home Catalogue Descalz World Display City Accessories Vault Custom Configurator Your build Product Vault run Contact Cart

Fifteen answers across eight of the fourteen sheets · sheet numbers are the section numbers printed at the top of each page · every reference on this page is checked at build time

Not answered above

Write to us

A photograph of the space helps with fit. If your message concerns an existing order, please include the order number.

Commission a custom build

The other end

A small team

Three young men standing arm in arm in bright daylight outside a large shingled clubhouse, a black SUV parked at the left and white hydrangeas along the drive at the right.

The people who answer · mail reaches all three

Where we are
Designed in the US
What we make it in
High quality matte PLA
Catalogue lead time
4 days from order to ship
What we build around
1:64 diecast · the 67 mm car

Answered already

The rest of the range

Houses, city pieces and the small details that finish them. Everything in 160 mm squares, printed to a durable quality, 4 days from order to ship.

Open the catalogue See them on shelves